Terms of Service

Reaplo is a social listening tool for tracking public conversations about your market, your product, and your competitors. You describe your product and your market, and add keywords, your own product names, and the competitor products and accounts you care about. Reaplo then searches public posts on Reddit, X, LinkedIn, Hacker News, and Bluesky, uses AI to classify and score each post by how relevant it is to you, and organises the results into three feeds: Mentions (posts about your own product), Competitors (posts about the rivals you track), and Conversations (posts where people ask about your category or describe a problem you solve).

For any post, you can ask Reaplo to draft a public reply in the thread or, on Reddit where the community's rules point to one, a private message to the person who posted. You review, edit, and send it yourself from your own account on the platform. Reaplo never posts or sends messages on your behalf, and has no bulk messaging. Reaplo does not collect, enrich, or export personal contact information.

Reaplo is under active development. Features, platforms, plan limits, and the AI models behind the service can change, and we may add, alter, or retire parts of the service at any time.

• You must be at least 16 years old to use Reaplo.
• Give us accurate information and keep your email address current; it is how we reach you about your account and billing.
• Keep your sign-in credentials private. You are responsible for everything done through your account, and you must tell us at support@reaplo.ai as soon as you suspect it has been compromised.
• One person or company per account. Do not share credentials or resell access.

Reaplo helps you follow public conversations and join them where you can help. Use it to be genuinely helpful, not to spam. You agree not to:

• send spam, mass-post the same reply, or otherwise spam the people Reaplo surfaces;
• send bulk or automated messages, or cold emails, to the people Reaplo surfaces, or message anyone against a platform's or community's rules or after they have asked you not to;
• harass, threaten, stalk, discriminate against, or dox anyone, or use anything Reaplo shows you to target a person outside a legitimate public conversation;
• scrape, harvest, or otherwise collect personal contact data, such as email addresses or phone numbers, about the people Reaplo surfaces, or use Reaplo to build contact, mailing, or marketing lists;
• break the terms of service or community rules of Reddit, X, LinkedIn, Hacker News, Bluesky, or any other platform you engage on;
• use Reaplo for anything illegal, deceptive, or to send content that is misleading or infringes someone else’s rights;
• probe, scrape, reverse-engineer, or overload the service, evade its limits, or access another customer’s workspace;
• resell, sublicense, or build a competing product from Reaplo’s output.

We suspend accounts that violate this section, and we may terminate them. Our Acceptable Use Policy sets out the same rules on its own page.

Merchant of Record

Subscriptions are sold by our reseller and Merchant of Record, Dodo Payments, which handles payment processing, invoicing, sales tax and VAT, and refunds. Your purchase is also subject to Dodo Payments’ buyer terms.

Subscriptions and renewal

Reaplo is a paid service with monthly plans; the current prices and what each plan includes are shown at checkout and in the app. Each plan comes with monthly limits on scans, reply drafts, keyword suggestions, and similar actions, and the limits reset on the first day of each calendar month (UTC), whatever day your subscription renews. Your subscription renews automatically every month and is charged to your payment method until you cancel. We will give you notice before any price change takes effect on your next renewal.

Changing plans

You can move between plans in the app. When you switch plans, unused time on your current plan is credited and a new monthly billing period starts that day.

Cancellation

You can cancel at any time in the Dodo Payments customer portal, which the billing page in the app opens. Your access continues until the end of the period you have already paid for, and you will not be charged again.

Refunds

Every purchase comes with a 14-day money-back guarantee: email support@reaplo.ai within 14 days of your purchase for a full refund, no questions asked. The full policy is on our Refund Policy page.

Failed payments

If a renewal payment fails, Dodo Payments will retry it. If it keeps failing, your subscription lapses and you lose access to your workspace until a payment succeeds. Your data is kept in the meantime, subject to the retention periods in the Privacy Policy.

Reaplo’s relevance scores, intent tags, summaries, keyword suggestions, and reply drafts are produced by AI models. They are provided as-is: they can be wrong, incomplete, out of date, or miss context, and we make no guarantee about their accuracy. A high score is a hint, not a fact about the person who wrote the post.

You are responsible for reviewing any draft before you send it and for everything you actually post. Reaplo does not post on your behalf, so a reply is only ever sent by you, from your own account.

The posts Reaplo shows you are public content owned by the people who wrote them and hosted by platforms we do not control. Reaplo does not own that content and grants you no rights to it beyond viewing it inside the service. Platforms and our data providers can change or cut off access at any time, and any platform may be unavailable, incomplete, or delayed as a result. That is not a breach of these terms.

We own the service. Reaplo, including its software, design, prompts, models’ configuration, and branding, belongs to us and our licensors. You get a limited, non-exclusive, non-transferable licence to use it while you have an account and follow these terms.

You own your data. Your campaigns, keywords, tracked products and accounts, conversation statuses, and the reply drafts you edit and send are yours. You give us only the licence we need to store and process them to run the service for you. Anything AI generates for you inside your workspace is yours to use.

If you send us feedback or suggestions, we may use them without any obligation to you.

Reaplo is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the service will be uninterrupted, error-free, or secure, that it will find every relevant post, or that using it will produce any customers, sales, or particular results.

To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from your use of Reaplo, even if we were told such damages were possible.

Our total liability for all claims relating to the service is limited to the amount you paid us in the twelve months before the claim arose. Nothing in these terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

You agree to indemnify us against claims from third parties that arise from your content, your replies, or your breach of these terms or a platform’s rules.

You can stop using Reaplo at any time by cancelling your subscription and, if you like, asking us at support@reaplo.ai to delete your account.

We may suspend or terminate your account if you break these terms, if your payment lapses, if the law requires it, or if we wind down the service, in which case we will give reasonable notice where we can. On termination your licence ends and we may delete your workspace data after a reasonable period. The sections on ownership, disclaimers, liability, and governing law survive termination.

These terms are governed by the laws of the Republic of Korea. Any dispute that we cannot settle together will be brought before the courts of Seoul, South Korea, unless the consumer protection law of your country requires otherwise.

We may update these terms as Reaplo changes. When we do, we update the date at the top of this page, and for material changes we email account holders before they take effect. Continuing to use Reaplo after that date means you accept the new terms. If you do not agree, cancel your subscription before the change takes effect.

Haiyan Zhao, Seoul, South Korea. Email support@reaplo.ai.